![]() I have one payment left of the plan but I have no confidence in getting this money back. Yet any time I email FNPL I’m told that I need to confirm that I’m cancelling my flights with the airline and send them proof - (which I have in several instances) it’s the same scripted answer emailed out to me every time. I have written confirmation in an email from easy jet confirming multiple refunds were actioned on the 21/1. I was told that it can take 6-8 weeks for refunds to be processed, and in the mean time I still have to honour my payment plan, which I had no issue with. Unfortunately my flight was cancelled and in early January we decided to get a refund. I was apprehensive at first about this company, but sure enough when I used them I was able to order flights so that gave me confidence. If you have further inquiry, kindly send us an email to Thank you for your kindness and understanding. We appreciate your patience throughout this process. ![]() We have also informed TransUnion that we are investigating the matter and taking steps to resolve it. We have forwarded your request to our team responsible for credit reporting, and we will work closely with them to ensure that this incorrect information is corrected and will not be sent out again. We have taken note of your concern regarding your credit record being blemished, and we are committed to addressing this issue. We understand that this account was set up fraudulently, and we are taking immediate steps to correct this error. We apologize for any confusion caused by referring to you as one of our customers. We understand that a fraudulent account was set up in your name, and we can assure you that we take such matters very seriously. We apologize for any inconvenience this may have caused you. Hi Gavin, Thank you for bringing this matter to our attention. Reply from Fly Now Pay Later Apr 20, 2023 ![]() I did not use your ticket, you cancelled it without informing me. Or else I will contact newspapers and other social platforms I will not rest until justice is in place if I don't get help I will not rest until I get my name cleared.Please clear my name. My bank got involved I had to ask them to contact them as my efforts were fruitless fly now later refunded my bank after they defrauded and failed to provide a service Ticket never existed. I have proof of emails I sent to them no response.How can I get this resolved my name removed from credit default and my credit score has been affected. This is a scam they took my money, cancelled my ticket without notice and no explanation up to now and now it's appearing in my credit scores default. But now fly now has put it against my credit score. ![]() I was greatly inconvenienced as I had planned my journey had to buy a new ticket from Ethiopian Airline. Clearly, its fraud.My bank contacted them and my money got refunded by fly now pay later. Suddenly, I could not log in the website App after paying I got blocked. It was an inconvenience and devastating I have sent fly now pay later emails, phone calls no one responded as I wanted answers. The person at Luftansa had no explanation. I told him it's confirmed he then said my ticket was cancelled on the day I paid. I gave the customer service my ticket number he won't found it. I sent a message and was told it was confirmed given a ticket number and airline name,as I had not received proof of ticket.Two days later I planned to purchase extra luggage, called the airline which was Luftansa. I purchased a ticket via App my money was deducted twice using virtual card and ticket issued according to the email I received when they wanted me to pay more money. I purchased a ticket via Fly now pay Later…
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